Privacy Policy

This Privacy Policy explains how Poultz ("Poultz", "we", "our" or "us") collects, uses, stores and protects information when you use the Poultz website, mobile applications, cloud platform and related services.

Poultz is a poultry operations intelligence platform operated by Zonixsoft Pvt. Ltd. and designed to help poultry businesses manage farms, flocks, feed, inventory, medicine, sales, dispatch operations, reporting and operational workflows.

By using Poultz, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Account Information

When you create an account or use Poultz, we may collect information such as:

• Name
• Email address
• Phone number
• Company or organization name
• User role and designation
• Login credentials
• Support and communication records

Operational Business Data

Depending on the modules enabled by your organization, Poultz may process operational information including:

• Farm and location information
• Farmer and contract farming records
• Flock and placement records
• Mortality records
• Feed consumption data
• Body weight records
• Medicine and vaccination records
• Inventory and stock movement records
• Sales, lifting and dispatch information
• Vehicle and logistics information
• Operational reports and analytics

Your organization controls the information entered into the platform and remains responsible for its accuracy.

Technical Information

We may automatically collect technical information necessary to operate and secure the platform, including:

• IP address
• Browser type
• Device type
• Operating system
• Application version
• Diagnostic information
• Error logs
• Usage and activity records

Location Information

With appropriate permission, Poultz may collect location information to support:

• Farm geolocation
• Contract farming operations
• Field activities
• Vehicle and dispatch workflows
• Operational reporting

You may disable location access through your device settings, although certain features may become unavailable.

2. How We Use Information

We use collected information to:

• Provide, operate and maintain Poultz services
• Create and manage user accounts
• Authenticate users and secure access
• Generate dashboards, reports and analytics
• Deliver operational alerts and notifications
• Process subscriptions and billing activities
• Provide customer support and onboarding
• Improve product functionality and performance
• Detect fraud, misuse and security incidents
• Comply with legal and regulatory obligations

3. Notifications and Communications

Poultz may send:

• Operational alerts
• Inventory notifications
• Medicine reminders
• Dispatch notifications
• Security alerts
• Account-related communications
• Product updates and service announcements

Users may choose to disable push notifications from their device settings. However, essential system and account communications may still be delivered where necessary.

4. How We Share Information

We do not sell personal information or customer operational data.

Information may be shared only in the following circumstances:

Within Your Organization

Information may be accessible to authorized users within your organization based on assigned permissions and roles.

Service Providers

We may share information with trusted third-party providers who assist in:

• Cloud hosting
• Infrastructure management
• Analytics
• Notifications
• Customer support
• Security monitoring
• Payment processing

These providers are permitted to use information only for authorized purposes related to delivering and supporting Poultz services.

Legal Requirements

We may disclose information when required to:

• Comply with applicable laws
• Respond to legal requests
• Protect the rights and security of Poultz, its users or third parties
• Enforce our agreements

Business Transfers

If Poultz or its assets are involved in a merger, acquisition, restructuring or sale, information may be transferred as part of that transaction.

5. Customer Data Responsibilities

For operational data entered into the platform by a subscribing organization, the organization generally remains responsible for determining what information is collected and processed.

Organizations are responsible for:

• Managing user access
• Obtaining required permissions and consents
• Maintaining operational compliance
• Managing the accuracy of business records

Where Poultz processes customer data, it generally does so as a service provider to the subscribing organization.

6. Cookies and Similar Technologies

Poultz may use cookies, local storage and similar technologies to:

• Maintain secure sessions
• Remember user preferences
• Improve platform functionality
• Analyze service usage
• Support security and fraud prevention

You may control cookies through your browser settings. Disabling certain cookies may affect the availability of platform features.

7. Data Retention and Security

We retain information only as long as reasonably necessary to:

• Provide the services
• Meet contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements

Poultz implements commercially reasonable safeguards including:

• User authentication controls
• Role-based access permissions
• Encrypted communications (HTTPS/TLS)
• Infrastructure monitoring
• Security logging
• Backup and recovery controls
• Managed cloud security measures

While we take reasonable steps to protect information, no method of transmission or storage can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials.

8. Your Rights and Choices

Depending on your location and applicable laws, you may have rights to:

• Access personal information
• Correct inaccurate information
• Request deletion of personal information
• Restrict certain processing activities
• Receive available data exports
• Withdraw consent where legally permitted

To exercise these rights, contact us using the information provided below.

9. Data Deletion Requests

Users may request:

• Account deletion
• Removal of personal information
• Export of available account data

Requests may be subject to identity verification, contractual obligations and legal retention requirements.

To request deletion of your Poultz account or personal information, please contact us at:

Email: team@poultz.com

10. Children's Privacy

Poultz is a business platform intended for commercial use and is not directed toward children.

We do not knowingly collect personal information from children without legally required consent.

11. International Processing

Information may be processed and stored in India or other jurisdictions where our infrastructure providers and authorized service providers operate.

Where applicable, appropriate safeguards are implemented for cross-border data transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations or business practices.

Updated versions will be published on the Poultz website and applications with an updated effective date.

Continued use of the services after updates become effective constitutes acceptance of the revised Privacy Policy.

13. Contact Us

For privacy-related questions, requests or concerns, please contact:

Poultz
Operated by Zonixsoft Pvt. Ltd.

Email: team@poultz.com
Phone: +91 87170 00041
Website: https://poultz.com